As a Junior Service Designer and UX Researcher, I have experience in bridging the gap between system requirements and human needs, more specifically in the public transportation and healthcare sectors.
Core Capabilities
User & Market Insights - Conducting in-depth market research, leading user interviews, and running comprehensive usability testing.
Research Operations - Managing end-to-end research logistics, including participant recruitment and ops strategy.
Service & Experience Design - Mapping user needs and crafting detailed journey maps to design services that consider users.
Stakeholder Communication - Transforming raw research findings into clear visual narratives for client presentations.
I enjoy understanding users and using this understanding to then solve the complex puzzles which product and service design present.
